These terms apply to the Onest Taste Guarantee (“the Guarantee”), a voluntary promotional promise offered by We Are Onest Ltd (“Onest”, “we”, “us”) on qualifying orders placed at drinkonest.com. The Guarantee is offered in addition to, and does not affect, your statutory rights.

1. What the Guarantee is

1.1  If you’re a first-time Onest customer and you don’t like the taste of your first order, you can claim a refund of one eligible mixed flavour pack, subject to these terms.

1.2  The Guarantee is a voluntary goodwill promise. It is separate from and additional to your legal rights under the Consumer Rights Act 2015 (see clause 8).

1.3  It applies only where the Guarantee was displayed on the product page at the time of your order.

2. Who and what is eligible

2.1  First-time Onest customers only, on their first order placed directly at drinkonest.com.

2.2  The Guarantee applies to the mixed flavour pack (our multi-flavour trial pack). Single-flavour packs, single cans, bundles other than the mixed flavour pack, gift cards, merchandise, free gifts, samples, and products bought for resale are not eligible.

2.3  UK orders only.

2.4  Orders placed through third parties — including Amazon, TikTok Shop, wholesale, on-trade, and any retail partner — are not covered by this Guarantee. Those purchases are covered by that retailer’s own returns policy.

2.5  One claim per customer and per household. We may use order, delivery address, email, account and payment details to confirm eligibility and prevent misuse.

3. The trial allowance (fair use)

3.1  The Guarantee is intended to let you try the taste. It is not an unlimited-consumption offer.

3.2  To be eligible, you must have consumed no more than four (4) cans from the mixed flavour pack. Four cans is more than enough to try the range and judge the taste.

3.3  You must keep the remaining unused cans and their original packaging until your claim is resolved.

3.4  We may decline a claim where we reasonably believe more than the trial allowance has been consumed, or the Guarantee is being used in a way inconsistent with its purpose.

4. How to claim

4.1  Complete our Taste Guarantee feedback form (linked from your order confirmation email and at drinkonest.com/pages/taste-guarantee) within 21 days of the tracked delivery date of your order.

4.2  Your claim must include: your order number; the email used to order; which flavour(s) you tried; a short note on why the taste wasn’t for you; and a clear photo of the remaining product and its packaging.

4.3  We may ask for additional reasonable evidence to validate your claim.

5. Returns & refund

5.1  Your refund will be the price you actually paid for one mixed flavour pack, up to a maximum of £19.99 (the standard price of the pack, excluding delivery). It is calculated on the amount paid after any discounts, and excludes delivery charges, any other products in your order, and any other costs.

5.2  Approved refunds are issued to your original payment method within 5–10 working days of approval.

5.3  We may ask you to return the remaining unused product before we issue a refund. Under this voluntary Guarantee, return postage is your responsibility.

5.4  Nothing in clause 5.3 affects your statutory rights. Where goods are faulty, not as described, or not fit for purpose, your legal rights (which may include return at our cost) apply instead — see clause 8.

6. Fraud & misuse

6.1  We may decline any claim where we reasonably suspect fraud, abuse or misuse of the Guarantee.

6.2  Examples include (without limitation): repeat claims by the same customer or household; use of multiple identities to exceed the one-claim limit; purchases made for resale; tampering with product, packaging or batch information; claims without reasonable proof of purchase; or claims inconsistent with the purpose of the Guarantee.

7. Availability, changes & withdrawal

7.1  The Guarantee is currently running until the end of August  2026, and we may extend it. It is available only while it is displayed on the relevant product page.

7.2  We may amend, pause, extend or withdraw the Guarantee at any time. Any change will not affect a valid claim you have already made while the Guarantee was displayed at the time of your order.

8. Your statutory rights

8.1  The Guarantee is offered in addition to, and does not replace or reduce, your statutory rights.

8.2  If a product is faulty, not as described, or not of satisfactory quality, you have separate legal rights under the Consumer Rights Act 2015, which may include a refund, repair or replacement — independently of this Guarantee.

8.3  For free, impartial advice on your consumer rights, you can contact Citizens Advice (citizensadvice.org.uk) or your local Trading Standards. 

9. General

9.1  The Guarantee is offered by We Are Onest Ltd, [16173860 / 86-90 Paul Street, London, Greater London, England, EC2A 4NE]

9.2  These terms are governed by the laws of England and Wales. 

9.3  If any part of these terms is found to be unenforceable, the remaining terms continue to apply.